Custom FAQ

Tips for Handwriting

• Use a thick, dark marker on blank paper for the best results.
• Bold lines are ideal for kids’ handwriting or drawings.
• Light or fine lines (like from a pen or pencil) can be harder to transfer, but I’m happy to touch them up if needed—especially for sentimental pieces like old cards or recipes.
• Simple designs work best since the glaze dries quickly (in about 30 seconds).
• If your design has more than 15 lines, I’ll review it to make sure it’s doable.
• Small details (like tiny dots or eyes) can be unpredictable due to how glaze behaves. I use wax resist with a toothpick, but some bleeding might occur—please keep this in mind when placing your order.

If you’re unsure about your design, feel free to message me anytime!

 

Turnaround Time

• Your custom mug will be ready within 1–3 weeks after you approve the proof.
• I’ll usually send you the proof within a week of receiving your design.

Submitting Your Design

• Once you’ve placed your order, send a photo of your handwriting or drawing  via:
  
• Instagram (preferred)
• Email: gday@okeydoecke.com
• Be sure to include your order number!
• You can submit your design right after ordering or whenever you’re ready.

 

Additional Notes

• Quantities are limited so I recommend being online at exact time of launch for best chance of securing a custom spot.
• Every mug is lovingly handmade on the pottery wheel, meaning no two are exactly alike. Slight size variations, glaze drips, or uneven rims are part of their charm and uniqueness.
• Refunds are only available if there’s an error on our end.